Frequently Asked Question

No, the pet/human DO NOT need to be physically present. We will only require photos of the pet/human which you will like to paint. So it's much more convenient!

The duration depends on the complexity of the painting. Typically, it will take about 8-12 weeks to complete an oil painting. Painting: 6-8 weeks Framing: 1-2 weeks Delivery: 1-2 weeks

Our Oil Paintings are 100% Hand-painted and require time and effort to produce each painting.

No. Our Oil Paintings are 100% Hand-painted from scratch by our professional Master Artists, each of whom has decades of experience under their belt. The life-likeness of the paintings is the result of masterful practice in the painting arts by our artists. That being said, we also do offer Photo Print On Canvas, as well as Photo Print on Wood (and other materials) to help our customers create different types of memorial keepsakes and customized gifts for themselves and their loved ones. You can refer to our Online Store to check out the last promotional prices

- Display painting in a dry environment. Avoid direct exposure to bright sun and humid conditions. - Use a soft and dry cloth (or a brush with soft bristle) to gently dust the surface of your painting regularly to prevent the buildup of dust. - If dust or dirt persists, use a cotton swab dipped in water and gently remove the direct from the painting. Wipe dry immediately. - Avoid using wet wipes (especially those with alcohol content). - We will also be providing an Artwork Care Card to guide you on the basic maintenance of your painting.

Yes! Our Custom Pet Portrait Oil Painting are fully customizable. Some of the customization requests we get from customers include, but are not limited to, changing the background of the painting to something of your preference, combining pet/human figures from multiple photos onto 1 painting, painting a photo with multiple human/pet figures side-by-side, customized painting size and dimensions, etc.

Certainly! You can have multiple pet or human figures within a single painting. If you'd like to combine figures from different photos, we can do that too. Our customization options also include altering the background, arranging multiple human and pet figures side by side, and adjusting the painting's size to your specifications. Your painting can truly be tailored to your preferences!

Yes! Our Custom Pet Portrait Oil Painting are fully customizable. Some of the customization requests we get from customers include, but are not limited to, changing the background of the painting to something of your preference, combining pet/human figures from multiple photos onto 1 painting, painting a photo with multiple human/pet figures side-by-side, customized painting size and dimensions, etc.

The cost depends on the size of the painting and also the number of pet/human figures in the painting. You can refer to our ongoing promotions for our Custom Pet Portrait Oil Painting to check out the latest prices! Don't forget to Subscribe To Our Email List to enjoy additional perks for your order!

A digital pet portrait is a custom-made digital artwork of your pet, created by an artist using digital tools such as a graphics tablet, software like Adobe Photoshop or Procreate.

You'll need to provide a high-quality, clear photo of your pet, preferably in natural lighting and from a frontal or slightly angled perspective. The better the photo, the better the likeness in the final artwork. See Image Guidelines for detailed requirements and examples!

This varies from artist to artist and may depend on their workload at the time of your order. Typically, you can expect a turnaround time of anywhere from 1-4 weeks.

Common formats include JPEG, PNG, or PDF. We also offer the option to have the portrait printed and shipped to you. Find out more here: Photo Canvas Prints

You can use your digital pet portrait as a profile picture on social media, print it out and frame it for display, or use it as part of a memorial for a pet who has passed away.

We will work with you to make revisions or adjustments to the portrait until you are satisfied with the final result. However, it's important to communicate your needs and expectations clearly from the beginning to avoid any misunderstandings.

Yes! We will be happy to accommodate specific requests for backgrounds or colors. However, it's important to communicate these requests clearly and in advance to avoid any surprises or misunderstandings.

Yes! A digital pet portrait can make a great gift for a fellow pet lover! Just be sure to provide us with a clear photo of the recipient's pet, and to communicate any special instructions or requests clearly at the beginning.

We currently provide sizes for our photo canvas prints - Rectangle - 20x30cm
- Rectangle - 30x40cm
- Rectangle - 40x50cm
- Rectangle - 45x60cm
- Rectangle - 50x75cm
- Rectangle - 60x90cm

- Square - 30x30cm
- Square - 40x40cm
- Square - 50x50cm
- Square - 60x60cm
- Square - 70x70cm
- Square - 80x80cm
If you require printing on customer size and materials, please contact us at contact@amberartgallery.sg for a quote.

A digital human portrait is a custom-made digital artwork you and/or your loved ones, created by an artist using digital tools such as a graphics tablet, software like Adobe Photoshop or Procreate.

You'll need to provide a high-quality, clear photo of you and/or your loved ones, preferably in natural lighting and from a frontal or slightly angled perspective. The better the photo, the better the likeness in the final artwork. See Image Guidelines for detailed requirements and examples!

This varies from artist to artist and may depend on their workload at the time of your order. Typically, you can expect a turnaround time of anywhere from 1-4 weeks.

Common formats include JPEG, PNG, or PDF. We also offer the option to have the portrait printed and shipped to you. Find out more here: Photo Canvas Prints

You can use your digital human portrait as a profile picture on social media, print it out and frame it for display, or use it as part of a memorial for a human who has passed away.

We will work with you to make revisions or adjustments to the portrait until you are satisfied with the final result. However, it's important to communicate your needs and expectations clearly from the beginning to avoid any misunderstandings.

Yes! We will be happy to accommodate specific requests for backgrounds or colors. However, it's important to communicate these requests clearly and in advance to avoid any surprises or misunderstandings.

Definitely! A digital human portrait can also be a wonderful gift for someone who appreciates art. To ensure the best outcome, it's important to provide a clear photograph of the person and to convey any specific instructions or preferences upfront.

We currently provide sizes for our photo canvas prints - Rectangle - 20x30cm
- Rectangle - 30x40cm
- Rectangle - 40x50cm
- Rectangle - 45x60cm
- Rectangle - 50x75cm
- Rectangle - 60x90cm

- Square - 30x30cm
- Square - 40x40cm
- Square - 50x50cm
- Square - 60x60cm
- Square - 70x70cm
- Square - 80x80cm
If you require printing on customer size and materials, please contact us at contact@amberartgallery.sg for a quote.

Our store accepts most major credit cards such as VISA & MASTERCARD. We also accept payment via Paypal as well.

NOTE: Product will only be shipped out upon full payment!

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We take pride in our service and products, and to be honest, we are confident of them.
As such, we are offering a 100% FULL REFUND SATISFACTION GUARANTEE to you!

This means that in any case that you are not satisfied with the final product, we will provide you with a 100% FULL REFUND*! That's our promise to you! But we are betting that you will be getting another one for yourself or for your loved ones!

That's Our Promise To You!

(*Refund Amount will be less 10% Payment Gateway Transaction Charges. In addition, the artwork will be kept by the company and used as sample reference for other customers & as decoration for our workshop)

As a form of welfare to all our beloved customers, we have managed to work with our courier partners to provide Highly-Subsidized Standard Shipping Rates (Woohoo!) for your enjoyment when you shop with us!

You will also see that all our shipping rates are standardized per order, regardless of size and quantity! Ain't it a good deal to buy and shop with us?

Normal Shipping
USA & CANADA = $4.95 (7 - 9 Working Days)
REST OF THE WORLD = 7 - 12 Working Days
EXPRESS Shipping With Tracking Code
- FREE shipping within Singapore (3-7 Days)
- Rest of the world* (3-9 Days)

*Top-up amount depends on destination.
Contact us for shipping quote

*Recommended

We highly recommend you take the "Express Shipping" Option, which is undertaken by the more reliable and prominent courier companies such as DHL / FEDEX / UPS. You will be able to choose the "Express Shipping" option when at the checkout page!

Due to the custom nature of our portrait products, we begin work on each order promptly after they are placed.

To cancel an order, you must email us within 30 minutes of your order being placed and we will process a refund at our discretion. After 30 minutes, it is not possible to cancel your order.

While we always strive to deliver your items together, occasionally one item in your order will be completed ahead of time and shipped out first. For example, if you order an oil painting and a canvas print, the canvas print will arrive earlier.

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